Help Centre
Everything you need to install, manage, and troubleshoot Flex eSIMs. Need a hand? Email support anytime.
Looking for a quick overview? Visit the Flex eSIM FAQ.
Download the iOS install PDF
Step-by-step screenshots for iPhone and iPad.
Need Android screenshots?
Email support and we will send Samsung/Pixel examples.
Guides for installing your Flex eSIM and getting online fast.
The best time to install so you can connect instantly when you land.
Read more →GuideUse the QR from checkout or your locker for a one-minute install.
Read more →GuideUse your activation email or the PDF guide to add Flex on iPhone or iPad.
Read more →GuideUse the SM-DP+ address and activation code if you cannot scan a QR.
Read more →GuideAdd Flex to Samsung, Pixel, and other Android devices in minutes.
Read more →GuideInstall directly inside the Flex eSIM app without scanning.
Read more →GuideLocate the phone number tied to eSIMs with voice/SMS service.
Read more →GuideUnderstand when transfers are possible.
Read more →Understand pricing, invoices, refunds, and top-ups.
Learn when refunds are possible and the steps required.
Read more →GuideGrab a PDF receipt for travel or business claims.
Read more →GuideUnderstand pricing before you travel.
Read more →GuideAdd more data without buying a new SIM.
Read more →Fix connection issues on iOS and Android when things go wrong.
Checklist for brand-new activations that refuse to connect.
Read more →GuideQuick checks before contacting support.
Read more →GuideUnderstand usage delays and how to confirm your balance.
Read more →GuideResolve PDP errors related to APN or expired data.
Read more →GuideFix the network lost pop-up when roaming between areas.
Read more →GuideSteps to follow when your iPhone refuses to connect.
Read more →GuideStabilize data on Samsung, Pixel, and other Android devices.
Read more →We are adding more docs weekly. Let us know if you need a carrier-specific guide, business invoicing help, or anything not covered above. We reply fast via email.
BETTER WITH THE FLEX APP
Activate new passes, pull up instructions, share hotspots, and get live help without hunting through emails. The Flex app keeps your travel data tidy and ready when you land.
