Installation & setup
Understand when transfers are possible.
You can move a Flex eSIM to another device only if it has not been installed yet. Once the profile is installed and activated, carriers lock it to that device for security reasons.
Need the same plan on a new phone? Purchase another Flex eSIM or top up the existing one for continued use.
Email support and include screenshots if you can. We usually respond in minutes.
BETTER WITH THE FLEX APP
Activate new passes, pull up instructions, share hotspots, and get live help without hunting through emails. The Flex app keeps your travel data tidy and ready when you land.
