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Installation & setup

When should I install my Flex eSIM?

The best time to install so you can connect instantly when you land.

Install the Flex eSIM on the day you depart. That timing keeps the QR handy while making sure the profile is fresh when you arrive. Installation requires an internet connection (Wi-Fi or your home SIM data), so complete the steps while you still have a reliable connection.

Once the eSIM is added, you remain in control of when it activates. Simply toggle the Flex line on and enable Data Roaming after you land and it will attach to the local network automatically.

Still need help?

Email support and include screenshots if you can. We usually respond in minutes.

BETTER WITH THE FLEX APP

Manage every eSIM from your pocket

Activate new passes, pull up instructions, share hotspots, and get live help without hunting through emails. The Flex app keeps your travel data tidy and ready when you land.

Flex app preview